1. Staff and team members: delete your sign-in account
Staff accounts are created by each office's Super Admin, so the office deletes them:
- Ask your office's Super Admin to delete your account. They open the CRM → "Staff & Team User Management", find your account and choose Delete.
- If you cannot reach them, or you are the Super Admin yourself, write to us (see "Where to write" below). We confirm the request with the office and have the account deleted.
2. What is deleted and what is kept
Deleted straight away:
- your account: name, email, mobile number, password, role and assigned area
- your open sign-ins on every device, and the phones registered for fingerprint / face sign-in
Kept: the office's activity log and sign-in history (who did what, and when), as the office's security and audit record; and the records you created for the office (voter entries, help requests, letters), because they belong to the office.
Copies in the encrypted backups disappear as the backups rotate: nightly backups after 14 days, other backups after 90 days.
3. Citizens: help requests, messages and voter details
Citizens do not have an account in the app. Help requests, contact messages and voter details are kept by the office you contacted, and the office decides about them:
- ask that office to delete or correct your data, using the contact page of its website
- or write to us; we pass your request to the office and help it answer you
To stop WhatsApp messages from an office, reply "STOP" to its WhatsApp number.
4. Enquiries sent on jansevakems.com
If you sent us a demo or price enquiry and want it deleted, write to us and we delete it.
Where to write
Write from the email address or mobile number of your account where possible, and mention the office name or office code. We reply as soon as possible and within the time the law requires.